Answers customers from your own content, captures the enquiry, and hands you the conversation in the morning.
No coding. No complicated setup. Just paste, train, and go.
Create your free account and enter your website URL. Our wizard guides you through everything.
Pick exactly which pages to train on, choose which optional filters and topic limits to use, and restrict the embed to your domain.
Add one line of code to your site. Your AI assistant is live and answering questions instantly.
Answers from your own pages, a one-line install, and lead capture from day one. (Optional controls are described further down.)
The assistant is instructed to answer from the pages you train it on, not from general knowledge. When it can’t find an answer in your material, it’s told to say so and point the visitor to you. Like any AI it can still get things wrong, so try your common questions in the Test Bot. It picks up your business details and can write as “we” or “I”.
Your business closes; your assistant doesn’t. It answers the after-hours question, takes the enquiry, and has the conversation waiting for you in the morning — forwarded to Zapier, your CRM or Slack over signed webhooks, or straight to your inbox.
Paste your URL, choose your pages, set your guardrails, and drop in one line of code. Your assistant is answering questions the same day — and until it’s trained, it shows your holding message instead of guessing.
See conversations as they happen in your Live inbox. One click to take over — the visitor sees a real person join by name, the bot steps aside while you type, and takes back over when you’re done.
One snippet drops into WordPress, Shopify, Wix, Squarespace, or any HTML page — paste a single script tag into your theme footer and you’re live.
Also included: train only the pages you choose · upload price lists, policies and FAQs (CSV, Excel, PDF or a linked Google Sheet) · quick-reply buttons and proactive invites · “did that answer your question?” resolution tracking · automatic replies in your visitor’s language · scheduled retraining as your site changes.
Your brand, your voice, your rules — and if you want, your own AI model behind it.
Pick a designer preset — including a frosted-glass Luxury look — or dial in any colour with the built-in wheel. Shape, position, light or dark, greeting text, launcher style: every visual is yours, and uploaded bot avatars even change with the conversation state.
Choose a personality template, tune tone and behaviour per section, and add your own canned responses for the questions you answer the same way every time.
Start from a proven template, then keep saved versions of your configuration — test a variant, roll back in one click. Power-user depth, hidden until you want it.
Run on our managed models, or connect your own LLM endpoint — any OpenAI-compatible API, including self-hosted models. Set a fallback provider to try when your main provider returns an error.
Offline message, holding message, error message, greeting, disclosure line — all editable, so every fixed message the assistant sends is one you wrote.
Refer or manage customers through a dedicated partner portal with revenue attribution — agency and white-label tiers are on the roadmap below.
Every conversation on your site appears in your Live Inbox within seconds. Open one to read along as it happens, and if a visitor needs a human, press Join — the assistant steps aside and your replies go straight to them.
Every finished conversation is analysed automatically. You see what people ask about, how they felt, how much the assistant resolved — and, crucially, the questions it couldn’t answer.
Tools you can configure for your site. They help with specific risks, none of them guarantees an outcome, and you stay responsible for how the assistant is used on your site.
Configurable filters (on by default) replace patterns such as email addresses, phone numbers and card numbers before a message is sent to the AI model, and before conversations are stored for your dashboard analytics. You can add your own patterns or start from preset pattern sets. Pattern-matching can miss things, so don’t rely on it as your only safeguard. Your own inbox keeps the visitor’s details so you can reply.
Add your own emergency contacts — for example 999, Samaritans or NHS 111 — to be shown instead of an AI answer when a message matches phrases on your list. It matches wording, not meaning. It isn’t a safeguarding service and won’t catch everything, so use it alongside your own process, not instead of it.
Tell the assistant not to give medical, legal or financial advice. These are instructions to an AI model, which can still get things wrong, so they don’t replace professional advice or your own review of how the assistant answers.
Visitors can end a chat and delete their messages. You can export or erase a visitor’s conversation when they ask (the access and erasure requests described in UK GDPR Articles 15 and 17), and choose how long conversation history is kept. Account deletion removes your sites together with their conversations, leads and trained content. These tools can help you respond to requests; your legal obligations as a business remain your own.
Also available: conversation history kept for 30, 90 or 365 days, or history logging switched off · embed keys restricted to the domains you list, with optional monthly and daily message caps · two-factor sign-in for accounts.
Flat monthly pricing — never per conversation, per resolution, or per seat. A busy month should be a good month, not a surprise invoice.
We’re growing fast — new features ship regularly. All plans are monthly rolling: no contracts, no per-conversation fees, leave any time. Conversation limits are per calendar month — if you outgrow a plan we’ll tell you before anything stops working.
A single predictable price. Grow your traffic without watching a meter — you’re never billed by the answer or by the seat.
Plans are a flat monthly price, not a charge per reply — so a busy week doesn’t change what you pay.
Monthly rolling. Cancel whenever you like, from your own dashboard, and take your data with you — we’d rather keep you with the product than with paperwork.
In active development — Standard-plan features land for all paid members as they ship. Some advanced capabilities may be available at a higher tier or as add-ons when they arrive.
Connect OneDrive, SharePoint, or Google Drive and pick a folder — update the spreadsheet in your drive and the assistant stays current automatically.
Beyond answering: find products, check an order’s status, and create a basket link, through connectors to your existing shop system.
Manage all your clients’ assistants from one dashboard — and at the white-label tier, under your own brand end to end.
The things people ask before they add Embermont Concierge to their site.
It reads your website. Point it at your site, press Train, and it studies your pages — services, prices, opening hours, policies — and answers from what it learned, plus any extra facts you type in yourself. Changed your site? Retrain in one click and it’s up to date.
Most sites are live in under ten minutes, and no developer is needed. You add your website address, let the assistant train, then paste a single line of code into your site. That’s the whole job — it works the same way on WordPress, Shopify, Wix, Squarespace or plain HTML. (A one-click WordPress plugin is coming; until then it’s the same single script tag.)
Yes. The Live Inbox in your dashboard shows conversations as they happen. Open one, press Join, and you’re talking to the visitor as yourself — the assistant steps aside and stays quiet until you leave, then takes over again. Perfect for the moment a hot lead wants a human.
It’s instructed to say so and point the visitor to you, rather than answer from general knowledge about how similar businesses usually work. That instruction reduces guessing but can’t rule it out — AI can still get things wrong — so it’s worth trying the questions your customers ask most in the Test Bot, and adding any missing facts yourself.
That’s one of its favourite jobs. When a visitor shows buying interest — at 2pm or 2am — the assistant offers to take their name and contact details and files the enquiry in your dashboard, where you can mark it contacted or converted. You can also get an email for each one, with a link to it or, if you choose, the details and a summary of the conversation.
You can style it to fit. Choose a designer preset — including the frosted-glass Luxury style — or dial in your exact brand colour with the built-in colour wheel. Set your own greeting, launcher style, position, and even animated avatars that react while a visitor types. The style examples further up this page are the actual widget looks.
Each message is sent to our AI provider to generate the reply. Configurable filters replace patterns such as email addresses, phone numbers and card numbers before that happens, and before conversations are stored for your analytics — pattern-matching can miss things, so it isn’t a complete safeguard. Your inbox keeps the real details so you can reply. Visitors can delete their own conversation, and you can export or erase a visitor’s data on request and choose how long history is kept. Our privacy policy lists what we store and who processes it.
There’s a permanent free tier — 10 visitor conversations a month, no card, no time limit. It’s enough to see it working on your site. For a real business volume, paid plans start at £12.99/mo (founding member rate, first 25 customers) or £19/mo Standard. See the pricing section above, or just ask us.
Your assistant doesn’t go dark. On a paid plan, going over your monthly conversation limit is a heads-up rather than a cut-off — nothing switches off, and we’ll tell you before it becomes a surprise. On the free tier, once the ten conversations are used the assistant stops spending on AI replies, but it keeps answering from your saved responses and the knowledge it has been trained on, and it still takes enquiries and passes them to you. Everything resets at the start of the month.
We don’t train any AI model on your content or your visitors’ messages. When someone chats, the message is sent to an AI provider through its API to generate the reply; the provider’s API terms govern what it does with that data. Filters replace patterns such as email addresses and phone numbers before sending, though pattern-matching can miss things.
No password, no plugin, no FTP. It reads your public pages the way a search engine does, and installing it is one line of code you paste into your site — the same as adding Google Analytics. If you can edit your site’s template, you can install it.
You can, in your inbox. If you ask us for help, we may open your records to look into it; viewing your leads and conversation analytics is recorded in an audit log. Filters replace patterns such as email addresses and phone numbers before text is sent to the AI or stored for analytics; your own inbox keeps the details so you can reply.
ChatGPT answers from the whole internet. This answers from your website — your services, your prices, your hours — and it is instructed to say “I don’t have that, let me put you through” rather than guess. A confident wrong answer about your business is worse than no answer, so it is deliberately not clever about things you haven’t told it.
No. One monthly price, and you can cancel whenever you like — there is no contract and no minimum term.
Use the contact form below to tell us about your business and what you’d like your assistant to do. We reply personally, usually within one working day — no need to email, and nothing to install.