Launch beta — free while we grow

Your website’s receptionist, working at 2am

Answers customers from your own content, captures the enquiry, and hands you the conversation in the morning.

Live in 3 simple steps

No coding. No complicated setup. Just paste, train, and go.

1

Sign up & add your site

Create your free account and enter your website URL. Our wizard guides you through everything.

2

Choose pages & guardrails

Pick exactly which pages to train on, choose which optional filters and topic limits to use, and restrict the embed to your domain.

3

Copy & paste the code

Add one line of code to your site. Your AI assistant is live and answering questions instantly.

A real assistant, not just a chat box

Answers from your own pages, a one-line install, and lead capture from day one. (Optional controls are described further down.)

Answers grounded in your content

The assistant is instructed to answer from the pages you train it on, not from general knowledge. When it can’t find an answer in your material, it’s told to say so and point the visitor to you. Like any AI it can still get things wrong, so try your common questions in the Test Bot. It picks up your business details and can write as “we” or “I”.

Captures the lead while you sleep

Your business closes; your assistant doesn’t. It answers the after-hours question, takes the enquiry, and has the conversation waiting for you in the morning — forwarded to Zapier, your CRM or Slack over signed webhooks, or straight to your inbox.

Live in minutes

Paste your URL, choose your pages, set your guardrails, and drop in one line of code. Your assistant is answering questions the same day — and until it’s trained, it shows your holding message instead of guessing.

Watch live, step in any time

See conversations as they happen in your Live inbox. One click to take over — the visitor sees a real person join by name, the bot steps aside while you type, and takes back over when you’re done.

Works on any site

One snippet drops into WordPress, Shopify, Wix, Squarespace, or any HTML page — paste a single script tag into your theme footer and you’re live.

Also included: train only the pages you choose · upload price lists, policies and FAQs (CSV, Excel, PDF or a linked Google Sheet) · quick-reply buttons and proactive invites · “did that answer your question?” resolution tracking · automatic replies in your visitor’s language · scheduled retraining as your site changes.

Make it completely yours

Your brand, your voice, your rules — and if you want, your own AI model behind it.

Your brand, your look

Pick a designer preset — including a frosted-glass Luxury look — or dial in any colour with the built-in wheel. Shape, position, light or dark, greeting text, launcher style: every visual is yours, and uploaded bot avatars even change with the conversation state.

Your voice & personality

Choose a personality template, tune tone and behaviour per section, and add your own canned responses for the questions you answer the same way every time.

Templates & Versions

Start from a proven template, then keep saved versions of your configuration — test a variant, roll back in one click. Power-user depth, hidden until you want it.

Bring your own AI

Run on our managed models, or connect your own LLM endpoint — any OpenAI-compatible API, including self-hosted models. Set a fallback provider to try when your main provider returns an error.

Every message, your words

Offline message, holding message, error message, greeting, disclosure line — all editable, so every fixed message the assistant sends is one you wrote.

Partner & affiliate programme

Refer or manage customers through a dedicated partner portal with revenue attribution — agency and white-label tiers are on the roadmap below.

Chat with usOnline
Hi! What can I help you with?
Are you open on Sundays?
We are — 10am to 4pm. Want directions?
Type a message…➤
ClassicThe signature look, with an animated avatar that reacts as the conversation moves.
✦ ConciergeAt your service
Good evening. How may I assist?
A table for two, Friday 8pm
Of course — may I take a name for the reservation?
Write a message…➤
✨ LuxuryFrosted glass and champagne gold — for venues, hotels and premium brands.
🌱 Garden HelperOnline
Hello! Ask me anything about our plants.
Do you deliver locally?
Yes — free within 10 miles. Shall I check your postcode?
Type a message…➤
Your brandAny colour via the built-in wheel, your own greeting, emoji or uploaded avatar.
Or something completely different
Every one of these is a setting, not a bespoke build.
M MaisonAvailable now
Do you deliver to Zurich?
Maison
Yes — complimentary on orders above CHF 500, arriving within two working days.
Write a messageSEND
Editorial
No bubbles at all — just the answer, set wide on the page like print. Serif, square corners, and the roomiest reading column we offer. For brands where a chat bubble would look wrong.
⚡ SupportOnline
Server status is green. What can I dig into?
API rate limits?
DocsRate limitsStatus
Message…➤
Dark & squared
Dark mode, sharp corners, and a docked quick-menu that stays put all conversation. Built for tech and SaaS.
🍔 Bella’s KitchenTaking orders
📣 2-for-1 pizzas every Tuesday
Evening! Fancy the Tuesday deal, or something else?
Two margheritas please
Type here…➤
Rounded & warm
Soft pill shapes, a bigger avatar and an announcement bar for offers — made for hospitality and retail.
> assistantready
Ask about specs, lead times or bulk pricing.
Lead time on 500 units?
Standard is 10 working days.
> _➤
Minimal & mono
Monospace typeface, square corners, no avatar at all — for industrial, engineering and B2B sites.
The Reading RoomOpen until 6pm
Good afternoon. Looking for a title, or after opening times?
Do you have first editions?
Write a message…➤
Serif & literary
A Georgia serif face, roomier lines and no avatar — suits bookshops, law firms, galleries and heritage brands.
✚ Clinic receptionMon–Fri, 8am–6pm
Hello — I can help with appointments and directions.
Do I need a referral?
Reception is typing…
Type your question…➤
Calm & humanist
Softer humanist type, a named “is typing…” indicator instead of dots, and opening hours in place of a status dot.
HELPOnline
Need a part number or a delivery date?
Delivery on order 4471
Message…➤
Top-left, squared
Pin the widget to any of the four corners. Here: top-left, hard 2px corners, no avatar — out of the way of a busy shop layout.
A whole conversation, not a text message
Opening screen, formatted answers with real links, offers, feedback, and a human stepping in — every screen below is the widget doing its job.
Chat with usOnline
👋
Hi! What can I help you with?
Ask anything, or pick one to start
Type a message…➤
The opening screenYour greeting plus up to four tap-to-ask buttons you write yourself — visitors never face a blank box.
🛠 Northgate PlumbingOnline
We cover three main services:
  • Boiler repair & servicing
  • Bathroom installation
  • Emergency call-outs
Full price list: northgate.co.uk/prices
Emergency call-out cost?
Type a message…➤
Proper formattingBold, bullet lists and clickable links — answers that read like a web page, not a text message.
👨‍💼 Bright & CoOnline
I can take your details and get someone to call you back.
👤 Oliver has joined — you're chatting with a person now
👤 OLIVER
Hi! I saw your question — I can do Thursday 10am, does that work?
Type a message…➤
A human steps inJoin any live chat from your dashboard — the bot pauses, your replies arrive with your name on them.
💼 Advisory TeamOnline
Happy to have an advisor call you. What's your name and best email?
Jane Miller
jane@example.com
Thanks, Jane — your details are with the team!
Type a message…➤
Lead captureDetails land in your inbox and dashboard the moment a visitor shares them — even at 2am.
🌱 Garden HelperOnline
Roses like a sunny spot — water deeply twice a week through summer.
👍❤️😮
Did that answer your question?
👍 Yes👎 Not yet
Type a message…➤
Feedback built inA tap to react, and a gentle “did that answer it?” — both feed the resolution rate in your insights.
✦ The Old MillTaking bookings
📣 Sunday roast — 2 courses £24 until 4pm
We have tables at 12:30 and 2pm on Sunday.
Book 12:30Book 2pm
Write a message…➤
Offers & quick repliesPin an announcement above the chat, and let the assistant offer the next step as a tap.
Chat with usOnline
Hi! What can I help you with?
Type…➤
Chat with usOnline
Hi! What can I help you with?
Are you open today?
Type…➤
Works on every device — phone, tablet, desktop. No app needed, nothing for your visitors to install.

Watch it happen — and step in whenever you want

Every conversation on your site appears in your Live Inbox within seconds. Open one to read along as it happens, and if a visitor needs a human, press Join — the assistant steps aside and your replies go straight to them.

  • See who’s chatting right now, and what about
  • Join with one tap — the bot pauses instantly
  • Leave, and it picks the conversation back up
  • Works on your phone — take over from anywhere
Try it free
🧑Visitor BB22Any availability Saturday?bot
👩Visitor DD44Can someone call me?you
🧔Visitor FF66How much for a full fit?bot
🟢 You are live — the bot is paused
Yes please, and can someone call me this week?
Of course — I’ll pass you to the team now.
Hi, Oliver here — Thursday 10am suit you?

Find out what your visitors actually want

Every finished conversation is analysed automatically. You see what people ask about, how they felt, how much the assistant resolved — and, crucially, the questions it couldn’t answer.

  • Top topics and sentiment at a glance
  • Unanswered questions ranked by how often they’re asked
  • One tap adds the answer — the gap closes for good
  • Leads counted, listed and exportable to CSV
See your own insights
128conversations
71%resolved
14leads this month
pricing · 22opening hours · 14delivery · 9
QUESTIONS YOUR BOT COULDN’T ANSWER
×4Do you offer weekend installations?+ Add the answer
×2Is there a student discount?+ Add the answer

Optional controls

Tools you can configure for your site. They help with specific risks, none of them guarantees an outcome, and you stay responsible for how the assistant is used on your site.

🔒

Personal-data filters

Configurable filters (on by default) replace patterns such as email addresses, phone numbers and card numbers before a message is sent to the AI model, and before conversations are stored for your dashboard analytics. You can add your own patterns or start from preset pattern sets. Pattern-matching can miss things, so don’t rely on it as your only safeguard. Your own inbox keeps the visitor’s details so you can reply.

🚨

Emergency contacts

Add your own emergency contacts — for example 999, Samaritans or NHS 111 — to be shown instead of an AI answer when a message matches phrases on your list. It matches wording, not meaning. It isn’t a safeguarding service and won’t catch everything, so use it alongside your own process, not instead of it.

🛡

Topic limits

Tell the assistant not to give medical, legal or financial advice. These are instructions to an AI model, which can still get things wrong, so they don’t replace professional advice or your own review of how the assistant answers.

🌍

Data tools

Visitors can end a chat and delete their messages. You can export or erase a visitor’s conversation when they ask (the access and erasure requests described in UK GDPR Articles 15 and 17), and choose how long conversation history is kept. Account deletion removes your sites together with their conversations, leads and trained content. These tools can help you respond to requests; your legal obligations as a business remain your own.

Also available: conversation history kept for 30, 90 or 365 days, or history logging switched off · embed keys restricted to the domains you list, with optional monthly and daily message caps · two-factor sign-in for accounts.

Pricing that doesn’t punish success

Flat monthly pricing — never per conversation, per resolution, or per seat. A busy month should be a good month, not a surprise invoice.

🚀 We’re in launch beta — every account starts free today. Paid plans are coming soon.
Free
£0 /month
10 visitor conversations/mo
1 website · 5MB trained content
  • Trained on your website
  • Standard widget looks
  • “Powered by Embermont” badge
  • Self-serve support only
Start free — no card needed
Standard
£19 /month
2,000 conversations/mo
1 website · 50MB trained content
  • Trained on your site + your own facts
  • Full appearance customisation
  • Lead capture with email delivery
  • Live Inbox — join any conversation
  • Conversation insights
Get started
Business
£49 /month
10,000 conversations/mo
Up to 5 websites · 200MB trained content
  • Everything in Standard
  • Multiple websites, one account
  • Priority support
Get started

We’re growing fast — new features ship regularly. All plans are monthly rolling: no contracts, no per-conversation fees, leave any time. Conversation limits are per calendar month — if you outgrow a plan we’ll tell you before anything stops working.

One flat monthly fee

A single predictable price. Grow your traffic without watching a meter — you’re never billed by the answer or by the seat.

No per-resolution fees

Plans are a flat monthly price, not a charge per reply — so a busy week doesn’t change what you pay.

No contracts, no lock-in

Monthly rolling. Cancel whenever you like, from your own dashboard, and take your data with you — we’d rather keep you with the product than with paperwork.

Talk to us about plans

On the roadmap

In active development — Standard-plan features land for all paid members as they ship. Some advanced capabilities may be available at a higher tier or as add-ons when they arrive.

Cloud storage connectors Soon

Connect OneDrive, SharePoint, or Google Drive and pick a folder — update the spreadsheet in your drive and the assistant stays current automatically.

Actions & resolutions Soon

Beyond answering: find products, check an order’s status, and create a basket link, through connectors to your existing shop system.

Agency & white-label Soon

Manage all your clients’ assistants from one dashboard — and at the white-label tier, under your own brand end to end.

Questions, answered

The things people ask before they add Embermont Concierge to their site.

How does the assistant learn about my business?

It reads your website. Point it at your site, press Train, and it studies your pages — services, prices, opening hours, policies — and answers from what it learned, plus any extra facts you type in yourself. Changed your site? Retrain in one click and it’s up to date.

How long does setup take — do I need a developer?

Most sites are live in under ten minutes, and no developer is needed. You add your website address, let the assistant train, then paste a single line of code into your site. That’s the whole job — it works the same way on WordPress, Shopify, Wix, Squarespace or plain HTML. (A one-click WordPress plugin is coming; until then it’s the same single script tag.)

Can I jump into a conversation myself?

Yes. The Live Inbox in your dashboard shows conversations as they happen. Open one, press Join, and you’re talking to the visitor as yourself — the assistant steps aside and stays quiet until you leave, then takes over again. Perfect for the moment a hot lead wants a human.

What happens when it doesn’t know the answer?

It’s instructed to say so and point the visitor to you, rather than answer from general knowledge about how similar businesses usually work. That instruction reduces guessing but can’t rule it out — AI can still get things wrong — so it’s worth trying the questions your customers ask most in the Test Bot, and adding any missing facts yourself.

Can it collect leads while I’m away?

That’s one of its favourite jobs. When a visitor shows buying interest — at 2pm or 2am — the assistant offers to take their name and contact details and files the enquiry in your dashboard, where you can mark it contacted or converted. You can also get an email for each one, with a link to it or, if you choose, the details and a summary of the conversation.

Will it match my website’s look?

You can style it to fit. Choose a designer preset — including the frosted-glass Luxury style — or dial in your exact brand colour with the built-in colour wheel. Set your own greeting, launcher style, position, and even animated avatars that react while a visitor types. The style examples further up this page are the actual widget looks.

What happens to visitor data?

Each message is sent to our AI provider to generate the reply. Configurable filters replace patterns such as email addresses, phone numbers and card numbers before that happens, and before conversations are stored for your analytics — pattern-matching can miss things, so it isn’t a complete safeguard. Your inbox keeps the real details so you can reply. Visitors can delete their own conversation, and you can export or erase a visitor’s data on request and choose how long history is kept. Our privacy policy lists what we store and who processes it.

What does it cost?

There’s a permanent free tier — 10 visitor conversations a month, no card, no time limit. It’s enough to see it working on your site. For a real business volume, paid plans start at £12.99/mo (founding member rate, first 25 customers) or £19/mo Standard. See the pricing section above, or just ask us.

What happens if I hit my limit or go over my monthly conversations?

Your assistant doesn’t go dark. On a paid plan, going over your monthly conversation limit is a heads-up rather than a cut-off — nothing switches off, and we’ll tell you before it becomes a surprise. On the free tier, once the ten conversations are used the assistant stops spending on AI replies, but it keeps answering from your saved responses and the knowledge it has been trained on, and it still takes enquiries and passes them to you. Everything resets at the start of the month.

Do you use my conversations to train AI?

We don’t train any AI model on your content or your visitors’ messages. When someone chats, the message is sent to an AI provider through its API to generate the reply; the provider’s API terms govern what it does with that data. Filters replace patterns such as email addresses and phone numbers before sending, though pattern-matching can miss things.

Do you need access to my website?

No password, no plugin, no FTP. It reads your public pages the way a search engine does, and installing it is one line of code you paste into your site — the same as adding Google Analytics. If you can edit your site’s template, you can install it.

Who can see my visitors’ conversations?

You can, in your inbox. If you ask us for help, we may open your records to look into it; viewing your leads and conversation analytics is recorded in an audit log. Filters replace patterns such as email addresses and phone numbers before text is sent to the AI or stored for analytics; your own inbox keeps the details so you can reply.

How is this different from ChatGPT?

ChatGPT answers from the whole internet. This answers from your website — your services, your prices, your hours — and it is instructed to say “I don’t have that, let me put you through” rather than guess. A confident wrong answer about your business is worse than no answer, so it is deliberately not clever about things you haven’t told it.

Is there a setup fee?

No. One monthly price, and you can cancel whenever you like — there is no contract and no minimum term.

Contact us

Use the contact form below to tell us about your business and what you’d like your assistant to do. We reply personally, usually within one working day — no need to email, and nothing to install.